What is your return Policy?
Our goal at theInkArm.com is to provide you with the best possible customer service experience. If you’re not completely satisfied with your purchase, we will gladly accept your qualifying return or exchange within 30 days of the delivery date.
You may use the shipping carrier of your choice. However we recommend that you ship your return insured for the full retail value of the product(s) and that you use a shipping method that is traceable. theInkArm.com is not responsible for any returns damaged or lost in transit.
Approved returns are to be addressed as follows:
RMA#(fill in your approved RMA number here)
theInkArm.com Returns
2428 Valley Blvd
Alhambra, CA 91803
To ensure documented communication, all returns are handled electronically. theInkArm.com reserves the right to deny any return.
Return Guidelines
- Item(s) must be received in “Like New” condition
- Item(s) must be packaged within a separate shipping box
- Item(s) must include all original packaging, manuals, components, etc.
- Item(s) not meeting these guidelines are subject to a restock fee
- Item(s) marked as B-Stock are a final sale item. Any issues with the product are handled with the manufacturer directly.
Restock Fees
theInkArm.com reserves the right to charge a restock fee on non-defective product returns. These fees are assessed to offset a number of steps in the returns process including product receiving, inspection, testing, reassignment of serial numbers, restocking, and refund processing.
- Items that have been opened but remain in like new condition will incur a 20% fee.
- Items that have been opened, show signs of use, missing contents, alteration of the retail packaging (writing, labels, tape, tears on retail box), or any other issues deemed by theInkArm.com to make the returned item unsellable will incur a 30% fee and may be assessed additional fees to recover the cost of missing components, etc.
- Any item not in its original retail box and retail packing materials will be refused return. No Exceptions.
Defective/Damaged Items (must be reported to theInkArm.com within 3 days of receipt of merchandise):
In the event your product arrives defective/damaged, you will be issued a pre-paid shipping label by either theInkArm.com or the manufacturer of the product. In most cases, a new replacement will be sent to you automatically once the item has been received by theInkArm.com or the manufacturer and determined to be defective. theInkArm.com will not ship a new replacement product until this determination has been made, unless the replacement product is prepaid in full in which case you will be refunded once the returned product has been ruled defective. All items will be thoroughly inspected, and serial numbers (if applicable) will be verified. You will be fully responsible for all shipping costs, including return labels sent for items claimed to be damaged, defective or Dead on Arrival (DOA) which are found to be in full working order and/or do not match the damage originally described.
Refunds & Exchanges
If you’re simply unhappy with a product and wish to return it for a refund or exchange you will be responsible for all shipping costs. This includes not only the fees incurred by you to ship the item(s) back to theInkArm.com but also the costs incurred by theInkArm.com to initially have your package shipped to you. While theInkArm.com offers free shipping on most items, there is a real cost associated with that shipment. That incurred cost will be deducted from your refund/credit.
International Returns/Defects
If you made your purchase internationally via a freight forwarder, theInkArm.com does not pay any postage (Incoming or outgoing, taxes, duties and/or brokerage fees) on International returns, exchanges or defective item replacements. All transportation fees incurred including taxes, duties, additional charges, VAT’s and/or brokerage fees will solely be the buyer’s responsibility.
Return Exclusions
- Items without an approved Return Merchandise Authorization (RMA) document emailed to you by theInkArm.com
- Items returned without all original packaging and components, including the retail box, manuals, cables, software, etc. Your returned item(s) must arrive to theInkArm.com the same way it arrived to you
- Items with missing or altered UPC codes or serial numbers
- Products which include software that has been opened/registered
- Special order/Build-to-order items