Here are some frequently asked questions.

We’ll update this section accordingly, but if you have any questions that aren’t addressed here, please reach out to us before purchasing. Thanks!

Question When will my order be shipped?
AnswerOrders are shipped within 2 to 3 business days from the date payment for your order is received. Orders placed before 2:00PM PST with UPS Overnight usually ship same day. To expedite the processing time, it’s a good idea to have your order shipped to the same address as the billing address of the card used for the purchase. You will be emailed a tracking number once your order has been shipped.
Question May I cancel my order?
AnswerWe will try our best to accomodate your request, but please be aware that if your order has been processed already, we might not be able to cancel your order. If you placed your order within the last 24 hours, please submit an urgent request. If you placed your order more than 24 hours ago, please submit a request, chat with us online, or call us.
Question How do I track my order?
AnswerYou will receive an email with your tracking number once your order has been shipped. You may also log in to your TheInkArm.com account to get the tracking number.
Question What if I receive an order I'm not happy with?
AnswerIf, for any reason, you received an order from TheInkArm.com that you are not completely satisfied with, you have 14 calendar days (2 weeks) to POST-MARK the order to return it to us for a full refund less shipping fees, as long as the item is still unused with its original packaging. You are responsible for return shipping.

Please contact us for an RMA# before returning. Please note we will also deduct for the shipping fees incurred to you as well (12%).

Question What if I receive a wrong or damaged order?
AnswerPlease contact us as soon as possible. We are here to make things right for you.